Customer service software for easy integration

Hosted customer service software CONTACT™ makes it easy to add sms, email, eFax and web chat to your current voice services. Unlike some call centre solutions, CONTACT™ offers sms, email, eFax and web chat in one easy to implement hosted package. You can buy them all together or one at a time, paying as you go.

CONTACTTM customer service software is easy to set up. SMS, email, eFax and web chat components are fully integrated with each other and easy to integrate with your current call centre solutions, accounting and business software.

You can use CONTACT™ call centre solutions throughout your whole organisation, to manage all your sms, email, eFax and web chat communications.

Hosted call centre solutions

You can achieve a single view of all your customer communications by using CONTACT™ to offer sms, email, eFax and web chat. This makes management, record keeping and reporting easy. And because CONTACT™ call centre solutions are fully hosted, implementation is fast and easy. Though we can install CONTACT™ for you on-site, if you prefer.

Enjoy easy integration with CONTACT

Improve your team"s efficiency and lift customer service by integrating your sms, email, eFax and web chat with your current voice services. CONTACT™ makes it easy.

SMS integration Find out more

Email integration Find out more

eFax integration Find out more

Web chat integration Find out more

How does CONTACT customer service software work?

  • You can use CONTACT™ alongside your existing ACD (Automatic Call Distribution) system – and it works in a similar way. CONTACT™ queues inbound SMS, email, web chat or fax messages and delivers them to the relevant agent in each queue.
  • You can also use CONTACT™ to automate processing of both inbound and outbound messages, for things like account balance requests, orders, surveys and more.
  • Our customers use CONTACT™ in a wide range of industries and for applications as diverse as voter registration, immigration updates, outbound marketing, competition entry, debt collection and job dispatch. Read customer case studies.
  • Call centre operators find the user interface familiar and easy to use, so need minimal training. This makes implementation fast and easy.
  • CONTACT™ is designed using standard Microsoft architecture and protocols. Integration with your existing ACD and CRM systems is easy. This means you can queue voice, SMS, email, web chat and fax contacts across multiple queues and agent skill-sets.

View the demo to see how CONTACT™ could work for you – click here.

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